Refund & Cancellation Policy

1. Overview

Storyboat offers a monthly plan, an annual plan, and, from time to time, a limited one-time “Founding Family” lifetime plan. All of them unlock the same premium content. Where you buy determines who processes your payment and handles refunds:

• iOS: the Apple App Store;
• Android: Google Play;
• Web: Paddle, our web payment provider (merchant of record).

Whichever platform you buy on, your subscription unlocks premium stories across all your devices when you sign in with the same account.

2. How billing & renewal work

Monthly and annual subscriptions renew automatically at the end of each billing period and you are charged the then-current price, until you cancel. You can cancel at any time — see below. The Founding Family plan is a single one-time payment and does not renew.

3. How to cancel

You can cancel a renewing subscription yourself at any time:

• iOS (App Store): open the Settings app → tap your name → Subscriptions → Storyboat → Cancel Subscription.
• Android (Google Play): open the Play Store → profile → Payments & subscriptions → Subscriptions → Storyboat → Cancel.
• Web (Paddle): use the “Manage subscription” link in your account or in your Paddle receipt email to open the billing portal and cancel.

When you cancel, your subscription stops renewing but your access continues until the end of the period you’ve already paid for. We don’t provide partial refunds for the unused part of a billing period except where required by law.

4. Refunds — App Store & Google Play

Purchases made through the Apple App Store or Google Play are subject to those stores’ refund policies, and refunds for them are handled by Apple or Google, not by us:

• Apple: request a refund at reportaproblem.apple.com.
• Google Play: request a refund from your Google Play order history or Play Store support.

We’re happy to help point you in the right direction — just email us.

5. Refunds — web (Paddle)

For subscriptions purchased on the web through Paddle, you may request a refund within 14 days of the purchase or renewal charge. Email hello@storyboat.app from the address on your account, including your Paddle receipt or order number, and we’ll arrange it. Refunds are issued to your original payment method.

6. Founding Family (lifetime)

The “Founding Family” plan is a special, limited one-time purchase offered only during a promotional window and in limited quantity. Because it grants permanent lifetime access, it is final and non-refundable, except where a refund is required by law (for example, a statutory cooling-off right). Please make sure it’s right for you before buying.

7. Your statutory rights

Nothing in this policy limits any refund, cancellation, or cooling-off rights you have that cannot be waived under the consumer-protection laws that apply to you (for example in the EU, UK, or India). Those rights always take precedence over anything stated here.

8. Contact

Any billing question? Email hello@storyboat.app and we’ll help.