Storyboat
Contact us
Last updated: 8 October 2026
A real person reads every message sent to Storyboat. Here is how to reach us, and what to include so we can help on the first reply.
1. Email us
Email is the best way to reach us, and it goes to the people who make Storyboat: hello@storyboat.app. Storyboat is made by Windward Stories.
2. Help with the app or a subscription
Many questions about playback, locked stories, cancelling and refunds are answered on our support page and in our refund and cancellation policy. If yours is not, write to hello@storyboat.app with the email address you sign in with, the device you were using, and what happened. If it is about a payment, tell us where you subscribed and roughly when, so we can find it without asking you twice.
3. Reporting a story
If something in a story seems wrong, unsafe or not right for its ages, email hello@storyboat.app with the story’s title and what you saw. Story reports are read by the people who review the stories, and we act on them quickly.
4. Corrections to a guide
To report an error in one of our guides for parents, email hello@storyboat.app with the article link, the passage in question and any supporting source. Our editorial standards explain how corrections are handled.
5. Your account and data
You can delete your account yourself, straight away, from the app’s settings or your account page on the web. See Delete Your Account for what that removes, and our Privacy Policy for what we hold and how to ask for a copy of it.